Frequently Asked Questions

Every pair uses A-grade double-face Australian merino sheepskin — the wool and suede are one continuous hide, never glued or laminated. Boots are handcrafted in Melbourne by our manufacturing partner, Jumbo Ugg Australia.

Yes. Our boots are manufactured in Melbourne, Australia by Jumbo Ugg Australia. We source A-grade sheepskin from Australian and British suppliers, tan locally, and assemble every pair by hand in Melbourne.

A-grade double-face sheepskin with no glued linings, hand-stitched construction in Melbourne, reinforced double stitching on every seam, and aqua repel treatment applied during manufacturing. See our <a href='/page/materials-construction'>Materials &amp; Construction</a> page for a full breakdown of what goes into every pair.

Sheepskin moulds to your foot over the first few wears, so a snug initial fit is normal and recommended. If you are between sizes, go with your regular shoe size — the wool will compress slightly and conform to your foot shape within a week.

We offer whole Australian sizes. If you normally wear a half size, we recommend going with your nearest whole size. Our <a href='/guides/ugg-size-guide/'>size guide</a> includes a printable foot-measurement template for a precise fit.

Most adult styles are unisex and run in Australian sizes 5 through 12. Our size guide includes conversion charts for US and UK sizing.

Standard Australian delivery takes 5-7 business days. Express delivery takes 2-3 business days. We dispatch from our Melbourne warehouse within 1 business day of your order. See our <a href='/page/shipping-delivery'>Shipping &amp; Delivery</a> page for full details.

Free standard shipping on all Australian orders over $150 AUD. Orders under $150 ship for a flat rate calculated at checkout.

Yes. International shipping rates and estimated delivery times are calculated at checkout based on your destination. Delivery typically takes 7-14 business days. Any customs duties are the responsibility of the recipient.

We offer a 30-day return policy on unworn boots in original packaging. We process refunds within 5 business days of receiving the return. See our <a href='/page/returns-exchanges'>Returns &amp; Exchanges</a> page for full details.

Yes. We offer free exchanges on your first size swap. Email hello@whooga.com.au with your order number and the size you need, and we will arrange the exchange.

Spot clean with a damp cloth and our <a href='/products/sheepskin-cleaner-and-conditioner'>Sheepskin Cleaner &amp; Conditioner</a>. Air dry away from direct heat and sunlight. Once dry, use a suede brush to restore the nap. Never machine wash or tumble dry sheepskin boots.

All Whooga boots feature aqua repel technology for water resistance in light rain and spills. For heavier wet conditions, apply our <a href='/products/ugg-boot-protector-spray'>Protector Spray</a> before wearing, and consider our Outdoor range with reinforced rubber soles. For detailed care instructions, see our <a href='/guides/how-to-clean-ugg-boots/'>cleaning guide</a>.

Apply our Ugg Boot Protector Spray before the first wear to create an invisible barrier against oil, dirt, and water. Reapply every few weeks during heavy-use seasons.