Contact Us
Contact Us
Questions about sizing, orders, or our boots? We are a small team and we reply to every message personally — within 24 hours.
Email Us
The fastest way to reach us:
We respond to every email within 24 hours during business hours. Most enquiries are answered the same day.
What We Can Help With
- Sizing advice — not sure which size to order? Tell us your usual shoe size and we will recommend the right fit.
- Order tracking — send us your order number and we will check the status for you.
- Returns and exchanges — we will walk you through the process and send a prepaid label.
- Product questions — materials, care, styling, colour availability — ask us anything.
- Wholesale enquiries — interested in stocking Whooga? Get in touch and we will discuss options.
Business Hours
Monday to Friday, 9am to 5pm AEST. Emails received outside business hours are answered the next business day.
Follow Us
- Instagram: @whooga.au
- Facebook: Whooga Boots
Before You Reach Out
Many questions are answered on these pages:
- Frequently Asked Questions — sizing, materials, care, shipping, returns
- Size Guide — printable measurement template and conversion chart
- Shipping & Delivery — delivery times, tracking, free shipping threshold
- Returns & Exchanges — 30-day policy, free size swaps, refund timeline